Corporate & Editorial Office
While McLuck Casinos Canada operates as a digital-first organization, our editorial team is based in Toronto, Ontario. Please note that we do not process customer support tickets for the actual McLuck Sweepstakes Casino platform.
Headquarters (Editorial Only)
Address: 125 Queens Quay East, Suite 800
Toronto, ON M5A 0Z6
Canada
Email: [email protected]
Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Who to Contact
- Editorial Corrections: If you spot an inaccuracy in our payout timelines or legal compliance guides, please email us with the subject "Correction Request." We aim to review and resolve factual errors within 48 hours.
- Partnerships: For business development and affiliate inquiries, use the subject "Partnership Inquiry."
- Direct Casino Support: If you are experiencing account verification issues, missing Sweet Coins, or delayed Interac payments, you must contact McLuck directly at support.mcluck.com. We cannot access or manipulate your casino account.
Frequently Asked Questions
What is your typical response time?
Our editorial team attempts to respond to all legitimate, non-spam inquiries within 1-2 business days. Weekend inquiries will be processed on the following Monday morning EST.
Can you escalate my withdrawal ticket with McLuck?
No. We maintain strict editorial independence. We do not have backdoor access to McLuck's customer database or Zendesk systems. Any dispute must be handled directly between you and the B-Two Operations Limited support staff.
Do you offer phone support?
At this time, we only handle written inquiries to ensure accuracy and maintain a written record of correspondence regarding our editorial material.
⚠️ Independent review website. Not affiliated with McLuck. We may earn commissions. Available 18+/19+ (varies by province). Not available in Quebec. Play responsibly. 1-888-391-1111. This team covers the McLuck Canada editorial site.